Your information is used to facilitate order processing, refunds, and customer service. We do not sell your information.
Items are generally shipped in 1-3 business days from order time. We use USPS for the bulk of our orders and reuse any packaging and bubble wrap to keep costs down and reduce waste. Shipping is generally via USPS Priority in the USA with small parcels going First Class Parcel. Both methods have tracking and Priority includes a small amount of insurance as well.
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Custom and duty tax are responsibility of buyer and are set by the country of delivery.
Refunds are available for merchandise that is defective. Return requests need to be made within three days of receipt of item via email. Email firstname.lastname@example.org for return instructions. Returned items must be in the same condition as when received. Return postage is the buyer’s responsibility. Refund will be issued after item is returned in it’s original condition to the original payment method.
DAMAGED IN SHIPPING
Items damaged in shipping require different information depending on shipper. Photos of item and packaging may be required for damage claim. Return requests need to be made within three days of receipt of item via email. Email email@example.com for return instructions.
We are a working ranch. We have critters. We have llamas, goats, dogs, cats, and chickens. The only critters that live in the house are dogs and the occassional bottle baby goat. The cats live outside. We are a non smoking family. We do use essential oils, so your items might smell extra nice at times.
Most of the hand dyed and hand painted items have been washed by hand in the dye and set process. On occassion a piece could still have a bit of dye in it that might bleed. If some excess dye still remains, item can be washed in cold water and vinegar soak to set the dye even more.
I recommend that items are hand washed in cold water with LIKE colors to ensure color staying where it is supposed to. Do not wash wool fibers or items made from wool fibers in hot water with soap and agitation or the item will FELT. Dry flat or line dry where appropriate. Do not dry in an electric dryer or item will FELT AND SHRINK.
5310 S. 60th Ave., New Era, MI 49446