It has been a bit of a depressing day. I have been on the phone with the Office of Fair Trading who referred me to The Trading Standard Office for my postal code who have referred me to another company that I will call tomorrow. I have been told to organize and pay for an independant upholster’s report. that was scheduled for tonight, but he had to cancel so now rescheduled for friday afternoon. and just reading through the original letters and having to repeat the story has been a depressing and embarrassing day.